We achieve this by: - Expertly managing truck drivers’ schedules and routes to maximise efficiency, minimise downtime, and ensure timely deliveries. - Coordinating freight pickups and deliveries with precision, ensuring every shipment is handled with care, meets delivery windows and even being ahead of time. Keeping our customers and Brokers informed with accurate and timely shipping details, fostering transparency and trust throughout the entire process. - Reviewing and auditing driver logs, ensuring compliance with safety regulations, and upholding the highest standards of professionalism on the road. Maintaining meticulous records of all operations, including calls, deliveries, routes, and times, for full traceability and continuous improvement. - Handling all shipment-related paperwork, such as invoices, bills of lading, and proof of delivery to guarantee smooth, error-free transactions and operations. Providing exceptional customer service by addressing inquiries, resolving complaints, and ensuring that every customer interaction is positive and productive for both brokers and customers. - Negotiating competitive rates and delivery timelines, balancing cost efficiency with reliability to provide the best possible value to our carriers and owner-operators.